Terms of Service

Smart Banganga provides a digital marketplace: customers browse nearby businesses, place product orders, reserve hotel rooms, and book local services; participating shops and providers receive, confirm, and fulfil those requests. Each sale or booking is a contract between you and the shop or provider - Smart Banganga operates the platform, order routing, messaging, and status tracking that connect you, but does not itself sell the goods or perform the booked services.

These Terms, our Privacy Policy, and any shop-specific terms shown at checkout (delivery areas, booking policies) together govern your use. You must be able to form a binding contract under Nepali law to hold an account; younger users should act through a parent or guardian. If you do not agree, do not use the service.

• Sign up with an email/username and password, or with Google Sign-In. One person, one customer account - keep your details accurate.
• Your password is yours alone. Do not share it; signing in on a shared phone and forgetting to sign out is on you. Tell us immediately at smartbanganga@gmail.com if you suspect misuse.
• We may suspend accounts that are fraudulent, abusive, or inactive in a way that harms shops (e.g. repeated fake orders) - see §10.
• To delete your account, use Profile → Delete account in the app, or email us from your account address (details in Privacy §8). Deletion signs you out everywhere and removes your profile; anonymised transaction stubs may remain for shop bookkeeping.

• Placing a request. Browsing is open; ordering or booking needs an account. Tapping “order”, “reserve”, or “request” sends your details (items, quantities, dates, address, phone, notes) to the shop you chose.
• Acceptance. Nothing is confirmed until the shop accepts it in the app - watch the status and push notifications. A shop may decline for stock, capacity, delivery range, or incorrect details.
• Your details matter.Give an accurate delivery/stay address, reachable phone, and any landmark. Failed deliveries caused by wrong details may still be charged per the shop's policy.
• Communication. Use in-app chat for order coordination. Keep it lawful and civil; harassment or spam can end your account.

Shops join Smart Banganga to be discovered without running their own website. In exchange, owners agree to:

• List accurately: real prices in NPR, true availability, honest photos and descriptions. Bait pricing or phantom stock is grounds for delisting.
• Fulfil accepted orders and bookings on time, keep catalogue and service hours current, and respond to customer messages within a reasonable time.
• Honour the price and terms shown at checkout, hold required local licences (food, lodging, agrochemicals as applicable), and handle goods safely and hygienically.
• Use owner tools only for your own business - no scraping, no fake orders or reviews, no customer data reuse beyond fulfilment.

We may pause or remove a shop that repeatedly cancels, misleads customers, or violates the law. Owner onboarding, commissions or fees if any, and payouts are set in the separate shop agreement - where it conflicts with these Terms on commercial points, the shop agreement prevails.

• All prices display in Nepalese Rupees (NPR) and include applicable taxes unless stated otherwise. Delivery or service charges, if any, show before you confirm.
• Today payment is offline: cash on delivery, pickup payment, or pay at the property for stays. No card or wallet details are collected in the app (see Privacy §2).
• Online payments, if launched (see our roadmap), will add a payment addendum here first - you will never be charged through a method you did not explicitly authorise.

• Cancel free while the shop has not yet accepted or started preparing. After that, the shop's stated policy applies (perishables and booked room-nights are commonly non-refundable).
• Wrong, damaged, or missing items, or a room materially different from its listing: report from the order with photos within 24 hours of delivery/stay, or email smartbanganga@gmail.com. We mediate between you and the shop in good faith - replacement, redelivery, or refund follows the shop's policy and the facts.
• Chargebacks or payment reversals on offline payments you actually received are treated as abuse.

You agree not to:

• Break Nepali law, infringe anyone's rights, or post unlawful, defamatory, or obscene content.
• Place fake orders, manipulate availability or reviews, scrape the catalogue, reverse-engineer the app, or probe or overload our systems.
• Impersonate anyone, operate someone else's account, or misuse another person's phone number or address.
• Send spam, harass shops or customers, or use order channels for anything but the transaction.

• The app, site design, logo, and copy are ours or our licensors' - no copying beyond normal use of the service.
• Photos, menus, and descriptions you or shops upload must be yours to share. By uploading, you grant Smart Banganga a non-exclusive, royalty-free licence to display that content in the marketplace (and cached copies of it) for as long as the listing or account needs it.
• Report infringement to smartbanganga@gmail.com with the listing URL and proof of rights; we act promptly.

We work to keep Smart Banganga fast and reliable, but local connectivity, device issues, and shop-side realities mean we cannot promise uninterrupted or error-free service. The platform is provided “as is” to the extent permitted by law.

Because the underlying sale is between you and the shop, the shop is responsible for the quality, safety, legality, and delivery of its goods and services. To the maximum extent allowed by Nepali law, Smart Banganga's liability for any single incident is limited to the value of the order or booking at issue, and we are not liable for indirect or consequential losses (lost profits, lost data, travel disruption). Nothing here limits liability that cannot legally be limited, including for fraud or wilful misconduct.

You may stop using the service and delete your account at any time. We may warn, limit, suspend, or terminate accounts or shop listings that breach these Terms, harm users or shops, or create legal risk - with notice where practical. On termination, pending fulfilled orders remain payable per the shop's policy, and §5, §6, §7, §8, §9 and §11 survive.

These Terms are governed by the laws of Nepal. Disputes should first go to support - most order issues resolve in a message or two. If not, the competent courts at Kapilvastu / Kathmandu have jurisdiction, without limiting your statutory consumer rights.

Changes: when we update these Terms we post them here with a new date and, for material changes, notify you in-app or by email before they take effect. Continued use afterwards means acceptance. Questions: smartbanganga@gmail.com · Smart Banganga, Banganga, Kapilvastu, Lumbini Province, Nepal.